Terms of Service

1. Acceptance of Terms

By accessing this website, requesting a quote, submitting files, placing an order, making payment, or otherwise using any Maxcren Music Services offering, you acknowledge that you have read, understood, and agree to these Terms and to our Privacy Policy.

If you are using the Services on behalf of a company, label, management entity, or other organization, you represent and warrant that you have authority to bind that entity to these Terms.

2. Eligibility and Account Responsibility

• You must be at least the age of legal majority in your jurisdiction to enter into this agreement.
• You are responsible for maintaining confidentiality of any account credentials used with the Services.
• You are responsible for all activity performed under your account or access credentials.

3. Service Scope

3.1 Mixing and Mastering Services

We provide audio post-production services, which may include (as purchased): stereo mastering, mix plus master, project-level finishing, and iterative revisions.

3.2 Copyright Filing Assistance

We may provide administrative support in preparing and submitting copyright filing materials based on information you provide, subject to eligibility rules of the applicable office and platform requirements.

3.3 Service Modifications

We may modify features, workflows, or service offerings at any time to improve quality, security, legal compliance, or operational reliability.

4. No Legal Advice; Copyright Filing Limits

Maxcren Music Services is not a law firm and does not provide legal advice, legal strategy, or legal representation. Any service communications are informational and administrative only.

You remain solely responsible for legal decisions regarding authorship, ownership, splits, publication status, chain-of-title, and registration strategy. If legal interpretation is required, you should consult licensed counsel.

We do not guarantee acceptance of any filing by governmental or third-party agencies and are not responsible for rejection based on inaccurate, incomplete, conflicting, or ineligible information supplied by you or your collaborators.

5. Orders, Intake, and Turnaround

• Quotes are estimates unless expressly identified as final and accepted.
• Turnaround estimates are targets, not guaranteed deadlines, and may change based on queue volume, file quality, technical problems, or scope changes.
• You agree to provide complete and accurate intake details and source files suitable for processing.
• If required files are missing, corrupted, password-protected, or otherwise unusable, delivery timelines are tolled until corrected materials are provided.

6. Fees, Payment, Taxes, and Refund Policy

6.1 Fees and Billing

Fees are as listed on the site, in approved quotes, or in written order confirmations. You authorize us to charge approved payment methods for purchased services.

6.2 Taxes

You are responsible for all applicable taxes, duties, and governmental charges except taxes on our net income.

6.3 Refunds

Because services are customized and involve labor and technical processing, payments are generally non-refundable once substantive work has begun. Any courtesy refund, credit, or partial adjustment is at our sole discretion unless required by law.

6.4 Chargebacks

You agree to contact us first to resolve billing issues. Fraudulent or bad-faith chargebacks may result in suspension of services and legal recovery efforts.

7. Revisions and Acceptance

Where an offer includes revisions, revisions are limited to the scope of the originally agreed service for the same song/project. Scope-expanding requests may require additional fees.

Final acceptance occurs when you approve final files, release them publicly, or fail to respond within a commercially reasonable period after final delivery.

8. Customer Content and Rights

You retain ownership of your original content. You grant us a non-exclusive, worldwide, royalty-free, limited license to host, reproduce, modify, and process submitted content solely to perform the requested Services, quality control, security checks, and backups.

You represent and warrant that:

• You own or control all rights necessary to submit and authorize processing of the content.
• Your content does not infringe intellectual property, privacy, publicity, or contractual rights of any third party.
• Any collaborator, songwriter, producer, label, publisher, or rights-holder with an interest has authorized the submission and requested scope.

9. Acceptable Use

You agree not to use the Services to submit, store, distribute, or request processing of unlawful, abusive, fraudulent, or rights-infringing material. Prohibited behavior includes attempts to interfere with platform security, reverse engineer systems, distribute malware, or abuse support channels.

We may remove content and suspend services for policy violations, legal risk, or credible abuse reports.

10. Intellectual Property

Except for your content, all site elements, branding, design, workflows, and materials are owned by Maxcren Music Services or its licensors and protected by applicable intellectual property laws.

No license is granted except as expressly stated in these Terms.

11. Copyright Complaints

If you believe content submitted through our Services infringes your rights, send a written notice with sufficient detail for identification and verification. We may remove or disable disputed content and take other actions required by applicable law.

12. Confidentiality and Privacy

We treat submitted project files and related communications as confidential and use commercially reasonable safeguards. However, no transmission or storage system is absolutely secure.

Our handling of personal data is described in our Privacy Policy, which is incorporated by reference into these Terms.

13. Service Availability and Third-Party Tools

Services may depend on third-party providers including hosting, email, payment processors, file storage, and analytics. We are not liable for third-party outages, latency, suspension, policy changes, or data loss outside our reasonable control.

Maintenance, updates, or emergencies may temporarily affect availability.

14. Disclaimers

To the maximum extent permitted by law, services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation.

We do not warrant specific commercial outcomes, chart performance, audience growth, playlist placement, legal outcome, or filing acceptance.

15. Limitation of Liability

To the maximum extent permitted by law, Maxcren Music Services and its owners, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, or business interruption.

Our aggregate liability for any claim arising out of or related to the Services will not exceed the amount you paid to us for the specific service giving rise to the claim during the twelve (12) months preceding the event.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless Maxcren Music Services and its affiliates from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of:

• Your content and its use within scope of your instructions.
• Your breach of these Terms.
• Your violation of any third-party rights or law.

17. Suspension and Termination

We may suspend or terminate access immediately for policy violations, fraud risk, non-payment, abuse, legal compliance obligations, or security concerns. You may stop using Services at any time, but payment obligations for work performed remain due.

18. Governing Law and Dispute Resolution

These Terms are governed by applicable laws of the jurisdiction where Maxcren Music Services operates, without regard to conflict-of-law rules. Before formal legal action, both parties agree to attempt good-faith informal resolution by written notice.

If a dispute cannot be resolved informally, the parties agree to submit to the exclusive venue and jurisdiction of competent courts in the applicable governing jurisdiction unless mandatory consumer law requires otherwise.

Nothing in this section prevents either party from seeking injunctive or equitable relief where appropriate.

19. Changes to Terms

We may update these Terms periodically. Updated versions become effective when posted, unless a later effective date is stated. Continued use of Services after changes means you accept the updated Terms.

20. Contact Information

For legal notices or Terms questions:

• Email: support@maxcrenmusicservices.com
• Alternative contact: caedcros@gmail.com

When contacting us, include sufficient details (name, service, date, and issue summary) so we can respond accurately.